Shipping Policy

UPDATED:  December 2021

PLEASE NOTE:  This holiday season, all delivery companies (DHL, FedEx, UPS, USPS etc.) are experiencing delays of up to 5-10 days due to high order volumes and staff shortages as a result of COVID-19. Please allow for this extra delivery time. For current subscribers, we advise you log into your account and change your order frequency to an earlier date. If you have any questions or concerns, please don't hesitate to contact us. 

GENERAL INFORMATION

We now have fulfillment centers in California, New Jersey, and Texas via our partnership with ShipBob fulfillment company to improve accuracy and delivery times.

Generally, the closest ShipBob warehouse is where your order will be fulfilled and sent, depending on inventory and weather conditions.

  • Grapevine: 4051 N Highway 121, #400, Grapevine, Texas 76051
  • Edison: 3001 Woodbridge Avenue, Edison, New Jersey 08837
  • Moreno Valley: 28010 Eucalyptus Avenue, Moreno Valley, CA 92555

Orders are processed Monday-Friday.

If your order is received by 12N, your order is generally processed the same day; after 12N, your order is fulfilled and sent the following day.

TIMELINES TO RECEIVE ORDERS

Pet Parents

  • Standard delivery for orders under $60.00: 5-8 days (average); Alaska and Hawaii add 3+ days
  • Receive Free shipping on orders over $60.00; free shipping orders take between 5-8 days (average); Alaska and Hawaii add 3+ days

Veterinarians

  • Free shipping on all orders via the vetzpetz.com website
  • Orders are sent UPS Ground, arrive within 2-5 business days; Alaska and Hawaii add 3+ days

SHIPPING RATES

To determine the applicable shipping rate (if your purchase is under $60.00) for items in your cart:

  • Select proceed to checkout
  • Select or add your shipping address
  • Select a shipping method and select continue
  • Select a payment method and select continue
  • Total shipping & handling costs are listed under the order summary

SHIPPING NOTIFICATION

How will I know when my order has been processed and shipped?

  • Once you have paid for your order, you will receive a confirmation e-mail.
  • The confirmation e-mail is where you can download a PDF of your receipt.
  • We will send another e-mail when your order ships along with the applicable tracking number(s) and the total amount charged to your credit card, including shipping expenses (if applicable).